Returns & Exchange Policy

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

 You have 7 days from the date of delivery to claim for the return or exchange if :

• The product is damaged, leaked, defected or incomplete.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• The product received does not match the variant ordered.
• Products must be returned to our Customer Services department for a return and full refund to be made.

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

HOW DO I APPLY FOR THE RETURN?

• To return an item, please email us at info@gonuts.com.pk with the return reason and order details. 
• Once our customer support team approves the return you will be requested to send the parcel to, ATTN: STANDARD ORGANICS, B-196, SECTOR 6/F, MEHRAN TOWN, KORANGI, KARACHI, 0321-8200162

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns with 5-7 working days of receipt. 
• During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND? 

• Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund.
• In the case of REFUND shipping and handling charges will not be refunded. 
• The minimum period for processing refund is 7-10 working days depending on the mode of payment.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.